Gamifying Contact Centre Kpis To Drive Improved Employee And Customer Experiences
Gamifying Contact Centre KPIs to Drive Improved Employee and Customer Experiences
Ahead of the Customer
Contact Week Summit 2019 we chat to Luke Jamieson, Head of First State Super’s Service
Centre. In this article Luke discusses how and why gamification was seen as an
ideal strategy to drive employee engagement in the contact centre, and further
delves into the early positive results seen.
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