Future Leaders Lab

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Are you a manager who sees great potential in that special agent who possesses all the raw materials of a leader and wants to develop their skill set? We have designed an entirely separate program to take customer service management skills to the next level and create the next generation of contact centre managers within your company.

Welcome future leaders to the CCW community, and secure their retention and engagement, with this half-day master class dedicated to growing Contact Centre career paths.

PLUS those future leader’s who are shortlisted for our “Contact Centre Rising Star” Award will get a complimentary ticket to the awards night that evening.

Tailored Program for the Future Leaders of the CCW Community

Take Customer Service Management to the Next Level

Be Nominated for "Contact Centre Rising Star" Awards

Participate in Exclusive CCW Site Tours and Workshops

Nominate an Agent!

Refer a colleague or team member for the Future Leaders Lab now, simply email registration@iqpc.com.au to register or nominate! For all enquiries, call us at +612 9229 1000.