Knosys is the Australian/Asia Pacific Knowledge Management solution provider that empowers employees to dramatically improve customer experiences and the efficiency and productivity of your organisation.
Our omnichannel platform, KIQ Cloud, is the single source of truth that unifies your teams and pushes the right answers through your chosen channels exactly when and where you need them.
We structure all forms of company knowledge and make it relevant and usable for your teams.
• Make training and onboarding efficient, yet thorough, and issue training updates with ease
• Improve employee and customer retention by providing better experiences
• Effect change in internal processes and make guidelines easy to follow
• Deliver compliant, up to date service and information for all your customers
We work with contact centres and internal support teams to deliver customer service that’s memorable for the right reasons, through carefully structured knowledge that is organised, shared and updated with collaborative tools, role-based permissions and intuitive search functionality.
Knosys is knowledge management made simple – for powerful brand experiences.