As a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond, NICE is passionate about removing the friction between companies and consumers to create extraordinary experiences that build brand loyalty and foster unbreakable bonds. Featuring CXone, the world’s leading cloud native CX platform, NICE empowers contact centre organisations to address consumer and employee expectations by delivering effortless, consistent, and personalised digital-first experiences.

NICE leverages innovation and a comprehensive end-to-end CX approach that combines digital entry points, journey orchestration, smart self-service, agent assist, workforce engagement management (WEM), and a complete performance suite, all embedded with its purpose-built CX analytics, AI, and domain expertise.