Our Regional Customer Service and Operational Leaders recently convened to delve into critical customer contact issues. Here are some key takeaways from our discussion:

• Challenges Customer Contact Function faces when adopting data and analytics
• Top-ranked technologies respondents plan to adopt within the next 3 years
• Top industries that are focusing on transforming their customer contact operations?
• Benefits to cross-department collaborations in CS
• Service automation through technology is the way forward, but how many are onboard – and where do you benchmark against everyone?

Download the report to learn more about what they have to say and where your technology ranks amongst the rest.