Alex Soliman

Regional Customer Care Centre Lead Ikano Retail (IKEA)

Alex Soliman is the leads the Customer Contact Centres at IKEA Retail overlooking operations at all centres located in Malaysia, Singapore, Thailand, Philippines and Mexico. Hear from Alex on how he has successfully implemented his CX strategies with Sprinklr, to achieve his business objectives.

Pre-Conference Workshop Day - Tuesday, 16 July 2024

1:40 PM Monitoring Channel Performance and Omnichannel Effectiveness

  • Reviewing key metrics for each communication channel, such as email response times, social media engagement, and chatbot interactions
  • Analysing channel performance data to identify trends, compare channel effectiveness, and optimise resource allocation across channels
  • Evaluating customer journeys across multiple channels to identify friction points, improve seamless transitions, and enhance the overall experience

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda

In Partnership With :

CCW Digital

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