Asia's #1 Regional Customer Contact Event

July 16 - 19, 2024 | One Farrer, Singapore

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EVENT AGENDA

PURCHASE PASS

Bharath Chandrashekar

Head of Customer Operations AirAsia

Deploying chatbots and virtual assistants to provide round-the-clock support, answer frequently asked questions, and resolve common issues
Leveraging AI for sentiment analysis to understand customer feedback, identify areas for improvement, and enhance customer satisfaction
Implementing AI-driven predictive modelling to anticipate customer needs, proactively offer solutions, and prevent issues before they arise

Check out the incredible speaker line-up to see who will be joining Bharath.