Asia's #1 Regional Customer Contact Event

July 16 - 19, 2024 | One Farrer, Singapore

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EVENT AGENDA

PURCHASE PASS

Navdeep Singh John

Head of Customer Service and Operations Prudential BSN Takaful Berhad

Providing agents with access to real-time customer data and knowledge bases to enable efficient and informed responses
Implementing training programs to equip agents with the skills and knowledge to effectively utilise digital tools and technologies
Encouraging agents to provide feedback on digital tools and processes to identify areas for improvement and enhance user experience

Check out the incredible speaker line-up to see who will be joining Navdeep.