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ABOUT CX WEEK CANADA

We run the largest global CX network with 150k+ members, and CX Week Canada pulls together 150 locally based enterprise leaders to set a stage of peer-to-peer bench marking, networking, and learning.

This year focuses on the Customer Experience as the umbrella strategy for excellent business outcomes. We will dive into design thinking, customer service, digital transformation, & employee experience.

Conference Schedule

SEPT.23

DESIGN THINKING FOCUS DAY

A deep dive into human-centered design, from case studies, to interactive workshops, understand how design thinking can enable excellent CX.

SEPT.24

MAIN CONFERENCE
DAY ONE

Explore CX enabled by customer service, technology, and employee experience through expert keynotes, Interactive Discussion Groups, and peer-to-peer networking.

SEPT.25

MAIN CONFERENCE DAY TWO + SITE TOURS

Tie all the best practices into your CX strategy through case studies, workshops, and off-site experiences.

Request Agenda

2018 PAST SPEAKERS

Sara Aghvami

Director of Customer Experience
Best Buy Canada

Patrick Bach

Customer Experience & Service Design Leader
TD Bank

Crystal D'Cunha

Chief Experience Officer
The Inside View

Heather Tulk

President
Carlor Transformation

Corby Fine

Vice President, Digital Commerce
CIBC

Brad Griffin

Senior Vice President, Head of Qualitative Canada
Ipsos

Markus Grupp

Head of Product & Service Design
Kira Systems

Elias Hadaya

Vice President of Customer Experience
World Vision

David Johnston

Social Media Strategist
Transportation Security Administration

Jennifer McLennan

Senior Director Design & Development
Marriott International

Stacey Metcalfe

Manager, Voice of Customer Strategy & Planning
Toyota Canada

SHOWCASE YOUR SOLUTION

Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.

Past Partners include: