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23 - 25 September, 2019
Chelsea Toronto, ON

Agenda Day 1: Pre Conference Workshops

9:00 am - 12:00 pm Opening Remarks:


Chris Mahlberg, VP Business Banking at BMO Financial

Chris Mahlberg

VP Business Banking
BMO Financial

11:30 am - 12:00 pm Icebreaker Activity Let’s get up and start moving! The best teachers of design thinking are our peers, and in this quick fire activity, you will begin your relationship building right from the beginning


9:15 am - 11:15 am Design at Scale: How Design Thinking Can Move the Innovation Needle

As Human-Centered Design grows in scale, we see the impact moving past a singular product and service. In an industry typically risk averse, Chris utilizes design thinking to not only garner customer centricity, but also harnessing the impact of rapid innovation to begin to create products that meet customer needs. Through case example, he addresses:
+Integrating customer voice across functions and departments
+Developing Buy-In for Design Thinking with rapid improvements
+Moving from Ideation to Implementation in record timing
Patrick Bach, Customer Experience & Service Design Leader at TD Bank

Patrick Bach

Customer Experience & Service Design Leader
TD Bank

9:45 am - 10:15 am Design for Good

The use cases for design thinking in are often in a social setting, however in an enterprise, corporate, or otherwise ROI-driven organization, can we still take the social contexts and deliver impact through Design Thinking?
 
+ Realize the impact of Design Thinking on greater social change
+ Understand the intersection of social good and business outcomes
+ Create a culture that is more than dollars and cents

2:00 pm - 3:30 pm Networking Break and Seat Mix-Up You’ve made your current conference friends. Now let’s make some new ones! While you enjoy some of Toronto’s local cuisine, we will also give you a chance to mix-up seats before our next team activity.



12:15 pm - 12:45 pm Lunch & Learn Grab lunch and sit down for some meaningful conversations and Q&A.


12:15 pm - 12:45 pm Power Hour: Design Thinking For... Grab lunch and sit down for some meaningful conversations and Q&A.

Each silo is affected by Design Thinking, whether you are marketing, sales, IT or beyond. In these quick-fire stories, leaders explore their design thinking journey, purpose and results: 

2:30 pm - 3:00 pm Futures Design: Optimizing Innovation to Current and Future Customer Behaviors

With today's rate of change, it’s critical to invest in discovering and understanding the emerging technology that will shape the future. But. how do you balance designing the customer experience to serve both the needs of exploration today and scale tomorrow? Understanding current customer behavior and predicting how it will evolve drives meaningful innovation and guards against disruption. At Loblaw Digital, Matt drives this dual evaluation of current and future behavior to further the implementation of emerging technology.
 
+ Foster deep appreciation for current customer preferences
+ Envision future behaviors in emerging technology product design
+ Continuously prototype and test emerging technology to prepare for rapidly changing ecosystem
Matt Cebulski, Discovery & Partnerships at Loblaw Digital

Matt Cebulski

Discovery & Partnerships
Loblaw Digital