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23 - 25 September, 2019
Chelsea Toronto, ON
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Chris Mahlberg, VP Business Banking at BMO Financial

Chris Mahlberg


VP Business Banking
BMO Financial

Why Chris? 

Chris has been in the financial services industry for over 10 years and making the client experience my top priority has always driven my success. He have a passion for banking, giving back to my community and developing relationships. 

Check out the incredible speaker line-up to see who will be joining Chris.

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Agenda Day 1: Pre Conference Workshops

Monday, September 23rd, 2019

9:30 AM Design at Scale: How Design Thinking Can Move the Innovation Needle

As Human-Centered Design grows in scale, we see the impact moving past a singular product and service. In an industry typically risk averse, Chris utilizes design thinking to not only garner customer centricity, but also harnessing the impact of rapid innovation to begin to create products that meet customer needs. Through case example, he addresses:

+Integrating customer voice across functions and departments
+Developing Buy-In for Design Thinking with rapid improvements
+Moving from Ideation to Implementation in record timing