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The Chelsea Hotel Toronto provides comfort in the heart of downtown Toronto and guests are within walking distance of prime retail districts, colorful local neighborhoods and major tourist attractions. Chelsea Hotel Toronto is a 10 minute walk from the Art Gallery of Ontario and Toronto’s entertainment district is just a 15 minute walk away.

Group Rate: $259 CAD per night

How to Book: To book your room please call 1-800-243-5732 and identify you are part of the IQPC CX WEEK CANADA 2019 group to ensure the special rate (based on availability). You can also use our group's reservation link to book online.

Reservations Phone: 1-800-243-5732

Reservations Link:

Please note:  Customer Management Practice will never recommend, approve or appoint any third party rooming service to act on our behalf. Please be extremely wary if you are approached by any such companies. We will always strive to negotiate the best available rates for you so please use the Hotel´s website link provided.

Warning: Housing Scam from Exhibition Housing Management

Customer Management Practice (CMP) has been made aware that a service provider called Exhibition Housing Management has contacted a number of individuals who are attending, quoting the event, to offer hotel reservation services.
Please be aware of the following:

  • CMP does not contract with any third party vendors to provide hotel reservation services.  Any company saying or implying they are affiliated with the event for this purpose is not being truthful, and they cannot offer you the terms CMP has negotiated with the venue.
  • No one should contact you directly to book your hotel room or offer you a “special discounted conference rate” or “can save you $30.00 off your room rate.” If you receive one of these calls or emails, it is a scam. They are not associates of CMP.
  • If you receive a phone call from someone wanting to speak to the “tradeshow coordinator" or the person who is "handling CX Week Canada, the event that your company is attending,” it is a scam and they are not affiliated with CMP.
  • If someone emails you claiming to be from any exhibitor or operations department, and the email is not from a email address, do not share any information with them. The company is not affiliated with CMP and it is a scam.

Please note that Exhibition Housing Management does not represent Customer Management Practice, nor have we authorized them to use our names or trademarks on information they send out to exhibitors. While we do not know enough about this third party’s intent, we recommend you reserve rooms with hotels listed on the conference web site.