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2019 Speakers


Edwin Frizzel
Edwin Frizzel
Regional VP, Accor Central Canada and the General Manager
Fairmont Hotels
Paul Pellizzari
Paul Pellizzari
VP Global Social Responsibility
HardRock
Marc Gordon
Marc Gordon
The CX Expert
marcgordon.ca
Tito Kang
Tito Kang
VP Brand Leader
MTY Foods
Yves Rannou
Yves Rannou
VP Digital Solutions
Sunwing
Jon Fisher
Jon Fisher
EVP Experience & Lifestyle
Windmill Golf
Matt Cebulski
Matt Cebulski
Discovery & Partnerships
Loblaw Digital
Chris Mahlberg
Chris Mahlberg
VP Business Banking
BMO Financial
Stefany Singh
Stefany Singh
Director of Digital Innovation
Canadian Institute for Health Information
Ramy Nassar
Ramy Nassar
Director of Innovation
Mattel
Dolly Konzelman
Dolly Konzelman
President
CSPN
Patrick Bach
Patrick Bach
Director of Service Design
CIBC
Jeremy Bailey
Jeremy Bailey
Head of Experience Design
Freshbooks
Slavko Eror
Slavko Eror
Principle Experience Designer
Intuit
Crystal D’Cunha CLC, CPS
Crystal D’Cunha CLC, CPS
Chief Experience Officer
The Inside View
Jessica Cryer
Jessica Cryer
VP of Business Development
CSPN
Daniel Rose
Daniel Rose
Co-Founder, Innovation Designer
The Moment
Ramy Nassar
Ramy Nassar
Director of Innovation
Mattel