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2019 Speakers


Edwin Frizzel
Edwin Frizzel
Regional VP, Accor Central Canada and the General Manager
Fairmont Hotels
Paul Pellizzari
Paul Pellizzari
VP Global Social Responsibility
HardRock
Elizabeth Carriero
Elizabeth Carriero
Director, Employee Experience Transformation and Design
RBC
Marc Gordon
Marc Gordon
The CX Expert
marcgordon.ca
Tito Kang
Tito Kang
VP Brand Leader
MTY Foods
Jade Salazaar
Jade Salazaar
Director of Service Design
Rogers Communication
Dolly Konzelman
Dolly Konzelman
President
CSPN
Stefany Singh
Stefany Singh
Director of Digital Innovation
Canadian Institute for Health Information
Yves Rannou
Yves Rannou
VP Digital Solutions
Sunwing
Bradley Hamilton
Bradley Hamilton
VP of Enterprise Risk
Scotiabank
Jon Fisher
Jon Fisher
EVP Experience & Lifestyle
Windmill Golf
Matt Cebulski
Matt Cebulski
Discovery & Partnerships
Loblaw Digital
Tom Doulos
Tom Doulos
VP Customer Experience
Endy Canada Inc.
Crystal D’Cunha CLC, CPS
Crystal D’Cunha CLC, CPS
Chief Experience Officer
The Inside View
Chris Mahlberg
Chris Mahlberg
VP Business Banking
BMO Financial
Charley Butler
Charley Butler
Managing Director Member Innovation & Experience
Ontario Teacher's Pension Plan
Jessica Cryer
Jessica Cryer
VP of Business Development
CSPN
Ramy Nassar
Ramy Nassar
Director of Innovation
Mattel
Patrick Bach
Patrick Bach
Director of Service Design
CIBC
Craig Dowden
Craig Dowden
Founder & Author of “Do Good to Sell Well”
Dowden Associates
Jeremy Bailey
Jeremy Bailey
Head of Experience Design
Freshbooks
Slavko Eror
Slavko Eror
Principle Experience Designer
Intuit
Daniel Rose
Daniel Rose
Co-Founder, Innovation Designer
The Moment
Nitin Badjatia
Nitin Badjatia
Senior Director, Product Strategy, Customer Service Management
ServiceNow