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23 - 25 September, 2019
Chelsea Toronto, ON
Monica Harper, SVP Customer Experience at Aspire

Monica Harper

SVP Customer Experience

Check out the incredible speaker line-up to see who will be joining Monica.

Download The Latest Agenda

Agenda Day 2: Main Conference

Tuesday, September 24th, 2019

9:00 AM The Premium Experience: Giving Customer’s the White Label Experience they Deserve

CX is a journey about elevating the brand, and this is even more true as it relates to premium brands. Identifying the consistent journey, driving the VoC understanding, and designing top notch employee training become essential to delivering extraordinary experience. Michelle will touch on:
+Creating an in-depth understanding of client’s specific needs
+Journey mapping for secondary stakeholders to ensure holistic brand view
+Dedicate servicing and training to create brand ambassadors

11:00 AM Employee Engagement

+ How to manage training requirements across a myriad of customer functions
+ Developing white glove service as a priority across all services, industry, & training