Agenda Day 2: Main Conference
Tuesday, September 24th, 2019
Throughout my career, I've worked in customer-centric organizations vying to transform their approach to customer experience, service delivery, and operations. Everyone is talking the talk, but walking the walk has proven to be significantly more difficult.
This presentation will focus on 3 short stories about real projects where we've failed to do right by our customers and the lessons learned as a result.