The very best experiences are the ones that were thoughtfully designed with people in mind. As a Service Design champion, I lead a variety of strategic initiatives across organizations, each one seeking to better understand employees & customers to inform the design of great services & experiences. It's amazing what any organization can learn by simply engaging with people in a meaningful way.
In addition to delivering on key strategic projects, I have over the last several years focused on skill building and change management. I've coached and trained teams as they've made the shift towards Design lead methodologies and embraced new ways of thinking and working.
I love to share & engage with the Design community and have had the pleasure of sharing my experience practicing, teaching and scaling Service Design at:
Canadian Service Design Conference Global Service Design Conference Rotman University University of Waterloo Concordia University Canadian Marketing Association Service Design Jam
Check out the incredible speaker line-up to see who will be joining Patrick.
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