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23 - 25 September, 2019
Chelsea Toronto, ON
Paul Pellizzari, VP Global Social Responsibility at HardRock

Paul Pellizzari


VP Global Social Responsibility
HardRock

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda

Agenda Day 3: Main Conference & Site Tour

Thursday, September 26th, 2019


9:15 AM CX for Good: Empowering Employees Through Social Responsibility

Today’s economy presents an interesting opportunity at the intersection of Customer Experience, Employee Engagement, and Social Responsibility. Given the expectations from customers and employees to give back to the community, driving initiatives around sustainability, customer safety, and community wellness promote the status of an organization to employees, but also allows team members to feel empowered to make a difference, increasing retention. Paul explores:
+Empowering employees to act on behalf of community & customer wellness
+ Systemizing and operationalizing process to drive social responsibilities at scale
+Creating values that the employees and therefore the customers believe