A leader of Customer Success and Experience teams for the past 10 years, my experience focuses on creating a World Class Customer Experience through a customer journey that engages, and inspires clients to use the licensed technology to satisfy their needs and their company's objectives.
By learning and having gone through the journey at different levels within the Customer Success field, I am an expert at leading and developing a fulfilled team that is proactive on identifying opportunities for organic growth, while maintaining client satisfaction and high client retention.
My experience shows that I work best in a quick-paced, changing environment, where I can adapt my skills to the needs of the organization.
Check out the incredible speaker line-up to see who will be joining Tom.
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