Live Chat Software
23 - 25 September, 2019
Chelsea Toronto, ON
Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow

Nitin Badjatia


Senior Director, Product Strategy, Customer Service Management
ServiceNow

Check out the incredible speaker line-up to see who will be joining Nitin.

Download The Latest Agenda

Agenda Day 2: Main Conference

Tuesday, September 24th, 2019


12:20 PM Customer Success Through Experimentation

Today is the slowest rate of change we will ever experience, so how do keep up? In a world changing faster than ever, creating a culture of immediate action and experimentation is essential for sustainability. Johnny explores his experience doing just that, addressing:
+ How to set the standard of gathering customer feedback through surveys, ethnographic research, and automation
+ Build the infrastructure for testing capabilities, teams and process
+ Execute on quick wins to drive long term acceptance and quick implementation