Senior Director, Product Strategy, Customer Service Management
Agenda Day 2: Main Conference
Thursday, September 13th, 2018
Data is transforming all aspects of companies, disrupting the old ways of thinking and introducing unexpected opportunity. As a result, customer service is also shifting from a cost-centre mindset to becoming a strategic partner to the C-suite.
In this session, you will have an opportunity to understand how elevate your organization and prepare for the unexpected opportunities ahead.