Business Leader, Client Experience
Technical Safety BC
Agenda Day 2: Main Conference
Thursday, September 13th, 2018
Learn how to provide stellar customer service on a budget. Share and gain new insights into a variety of ways to incorporate superior and sustainable customer experiences despite limited resources.
Agenda Day 3: Main Conference & Site Tours
Friday, September 14th, 2018
Benchmark your CX strategy against others as innovative CX leaders across various industries dive right in and share their experiences in transforming the customer experience with human-centered design—from addressing challenges faced to how they’ve overcome them. Each expert will leave you with their top two pieces of inspirational yet practical advice for organizations already embracing or looking to implement ongoing customer centricity.