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ABOUT CX WEEK CANADA

We run the largest global CX network with 150k+ members, and CX Week Canada pulls together 150 locally based enterprise leaders to set a stage of peer-to-peer bench marking, networking, and learning.

This year focuses on the Customer Experience as the umbrella strategy for excellent business outcomes. We will dive into design thinking, customer service, digital transformation, & employee experience.

Conference Schedule

SEPT.23

DESIGN THINKING FOCUS DAY

A deep dive into human-centered design, from case studies, to interactive workshops, understand how design thinking can enable excellent CX.

SEPT.24

MAIN CONFERENCE
DAY ONE

Explore CX enabled by customer service, technology, and employee experience through expert keynotes, Interactive Discussion Groups, and peer-to-peer networking.

SEPT.25

MAIN CONFERENCE DAY TWO + SITE TOURS

Tie all the best practices into your CX strategy through case studies, workshops, and off-site experiences.

Request Agenda

2019 Speakers

Edwin Frizzel

Regional VP, Accor Central Canada and the General Manager
Fairmont Hotels

Paul Pellizzari

VP Global Social Responsibility
HardRock

Marc Gordon

The CX Expert
marcgordon.ca

Tito Kang

VP Brand Leader
MTY Foods

Dolly Konzelman

President
CSPN

Stefany Singh

Director of Digital Innovation
Canadian Institute for Health Information

Yves Rannou

VP Digital Solutions
Sunwing

Jon Fisher

EVP Experience & Lifestyle
Windmill Golf

Matt Cebulski

Discovery & Partnerships
Loblaw Digital

Chris Mahlberg

VP Business Banking
BMO Financial

Ramy Nassar

Director of Innovation
Mattel

Patrick Bach

Director of Service Design
CIBC

SHOWCASE YOUR SOLUTION

Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.

Past Partners include: