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Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Understanding Design Thinking Processes: Leveraging Iteration to Enhance Customer Experience

Adopting design thinking practices is becoming the norm in organisations that wish to enhance their service offerings. The true value of its employment is becoming realised, bringing to light the brilliant concept of iterative design. Ahead of Design Thinking 2019, we take a closer look at the elements of iteration, including insights from David Beal, General Manager - Digital Transformation and Analytics at Energy Super, exploring how the organisation are using it to drive more efficient use of customer feedback and insights to continually improve their services.
Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Maximising the Power Of Design Thinking: insights from our International Keynote Panel

Whether a beginner or mature design, how do you make the most out of your Design Thinking potential? We’ve passed it over to the experts, gathering the insights of our expert International Keynote Panel, ahead of Design Thinking 2019.

Enjoy the expertise of:

  • Pamela Bailey, Head of Design and User Experience at Facebook
  • Margaret Price, Principal Design Strategist at Microsoft
  • Ryan Rumsey, Assistant Vice President Experience Strategy at USAA