Anet Redmer

Service Design Lead Qantas

Main Conference Day One: Wednesday, 1 April 2020

Wednesday, April 1st, 2020

11:30 AM Merging UX, CX and SD in Design Thinking: Redefining The Operating Structure to Drive Innovation Throughout the Wider Organisation

A cross-function team only works when they are working towards one goal. At Qantas, this way of working has shaped the design team for years and has allowed for more effective project delivery and organisational culture.  

This case study will relay how organisations can effectively cross-collaborate through identifying capability leaders, building a shared language and then creating a prioritization framework. Through this, product teams and designers are able to build effective roadmaps and grow design thinking capabilities for improved ROI.

  • Driving effective leadership within your teams to develop new and innovative ways of working
  • Upskilling teams to think like designers across all internal departments through ongoing workshop and training initiatives 
  • Effective collaboration with teams to share insights, align research and work cohesively

Check out the incredible speaker line-up to see who will be joining Anet.

Download The Latest Agenda