This session will talk about how the Lotteries’ section of Lotterywest is currently integrating various aspects of design thinking across its senior management and delivery dimensions.
Ioannis Gerothanasis, the General Manager of Lotteries, will present a case study on Lotteries’ journey in introducing and embedding a problem solving mindset and skillset for their human capital supported by key changes in organizational design, operating model and culture.
Bringing together multi-functional teams to improve service delivery
Understanding how designing thinking has improved the company’s operating structure
Implementing clear communication strategies to existing stakeholders, bridging the communication gap