Ioannis Gerothanasis

General Manager Lotteries LotteryWest

Main Conference Day One: Wednesday, 1 April 2020

Wednesday, April 1st, 2020

12:10 PM Creating a Clear, Strategic Design Thinking Movement at Lotterywest to Improve Service Delivery

This session will talk about how the Lotteries’ section of Lotterywest is currently integrating various aspects of design thinking across its senior management and delivery dimensions. 

Ioannis Gerothanasis, the General Manager of Lotteries, will present a case study on Lotteries’ journey in introducing and embedding a problem solving mindset and skillset for their human capital supported by key changes in organizational design, operating model and culture.

  • Bringing together multi-functional teams to improve service delivery
  • Understanding how designing thinking has improved the company’s operating structure 
  • Implementing clear communication strategies to existing stakeholders, bridging the communication gap
Speaker:

4:40 PM DESIGN METRICS: BUILDING A CASE FOR PROOF OF VALUE

  • Understand what are the right statistics business leaders need for buy-in
  • Driving executive buy-in across the organisation through improving internal culture
  • Using existing data and insights to drive new and innovative projects 

Check out the incredible speaker line-up to see who will be joining Ioannis.

Download The Latest Agenda