Experienced strategic operations & product leader with a demonstrated history of leading teams, projects, and products from the ground up. Adept at providing direction, clarity, and change management to achieve exceptional customer-focused results based on data, customer feedback, and innovation. Skilled in Product Management, Customer Relationship Management (CRM), Professional Services, Project Management, Account Management, Software as a Service (SaaS), and Business Intelligence. A crisis manager recognized for the ability to stay composed under pressure, synthesize data rapidly, rally stakeholders, make quick decisions, gain buy-in, and pivot when necessary. An accomplished manager and articulate communicator who excels at coaching employees through change, providing them clear and timely feedback, and helping them progress in their career.