Innovative Senior Executive with proven expertise in successfully achieving world-class results in service, sales, and risk management. Well-established track record in both strategic and execution based roles. Outstanding experiences in omnichannel service and outsourcing, with ability to navigate disruptive technologies and green-field environments. Proficient at improving financial performance, and producing accurate statistical analyses, forecasts & research. Strong command of technology, with Agile and Six Sigma project management tools and processes, including Black Belt and Green Belt Design for Six Sigma certifications. Inspirational leader with compelling vision and foresight.