Why Ian?

While leading the North America end-user support organization, onsite and remote support needs, Ian looks after the overall IT needs and experience for 30,000+ regional employees at Schneider Electric. He is directly responsible for all activity and teams impacting the employee experience across North America including Application Support, Service Desk, and On-Site Support operations.

He believes that every interaction presents the opportunity to look at if the technology you use helps you be more efficient and effective in serving your customer, or if instead it introduces roadblocks and speed-bumps on the path to success. Ian's experience and expertise can help to identify and remove those friction points.