CCW Executive Exchange August
Rajamma is currently leading the AI center of Excellence for powering Enterprise experiences leveraging AI . She has over two decades of experience in Fortune 100 companies leading the enabling of all facets of Human Resources through Technology. Core HR, Learning, Talent , HR Services , M&A, Benefits, Performance and Rewards and many others. She has also spearheaded the creation of multi-year Digital HR Roadmaps in these companies. She has successfully led large scale digital transformations and has managed teams spread across many continents. She is passionate about leveraging the power of cloud , data and AI to create productive and engaging experiences. A sought after speaker at Digital HR conferences on Experiences and People Analytics, she advises and mentors Start ups in AI and HR Tech. Member Advisory Board for Investment company investing in HR, Health and Finance Tech areas. Teaching Masters level course in HR Technology @NYU as Adjunct Faculty
Day 2 | Thursday, August 15
3:45 PM Responsible AI Adoption in Customer Support Operations
Organizations are increasingly turning to artificial intelligence (AI) to drive transformation and deliver value across various functions. As the Senior Director of Enterprise AI at Microsoft, Rajamma leads the charge in implementing responsible AI practices and enhancing customer support through innovative strategies.
This quickfire presentation and QA will challenge insights and experiences from the forefront of AI transformation in enterprise settings, focusing on the critical role of responsible AI in customer support content creation. From assembling diverse teams to streamlining ethical considerations and conducting responsible AI impact studies, Rajamma will delve into the methodologies and best practices employed in Microsoft's AI Center of Excellence.
We'll also explore tactical content creation for customer support. Partnering with the WW Support Leader of Modern Work at Microsoft, attendees will gain valuable insights into creating effective support content to drive positive customer interactions.
Key Takeaways:
- Practical insights into implementing responsible AI initiatives and optimizing customer support operations
- Address key considerations for leveraging AI in customer-facing and employee-facing functions
- Emphasis on transparency, inclusivity, and ethical decision-making in AI adoption and content creation
Check out the incredible speaker line-up to see who will be joining Rajamma.
Download The Latest Agenda
