Konecta is a global leader in BPO and Customer Relationship Management, with a presence in 28 countries and over 140,000 employees across 186 sites. With a revenue of over $2.4 billion USD in 2022, Konecta has a proven track record of providing various services such as customer support, sales, and telemarketing campaigns, among others. Utilizing innovative technologies such as robotization, automation, and analytics models, Konecta achieves high levels of customer satisfaction and operational efficiency. Additionally, Konecta places a strong emphasis on attention to detail and agile decision-making and execution, committing to the ongoing development and evolution of clients' programs and platforms through its hybrid technology model.
Our company provides tailored services to meet the unique needs of each client, ensuring flexibility and success in competitive industries. Our commitment to quality and information security is reflected in our numerous certifications. We prioritize innovation, utilizing a software factory and Data Science practice to build adaptable tools and analytical models. Our partnerships and strategic acquisitions strengthen our technological vision and portfolio. Our software factory helps us achieve operational excellence and outstanding KPI results. Lastly, we prioritize our staff, recognizing the importance of a positive Employee Experience in delivering a superior Customer Experience