22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Customer Contact Week ANZ 2027
Performance. Precision. Customer Impact
Customer Contact Week ANZ 2027 is where the region’s leading customer contact executives come together to define the future of customer experience — and turn ambition into action.
AI is moving rapidly from experimentation to enterprise-wide deployment. Automation is transforming operations. Workforce models are evolving. And channel strategies are being redesigned around speed, intelligence and meaningful human connection.
At the same time, customer contact leaders are under growing pressure to deliver measurable business impact — improving customer experience, reducing cost to serve, increasing operational performance and building stronger, more valuable customer relationships.
CCW ANZ 2027 brings the leaders shaping this transformation together to benchmark performance, challenge conventional thinking and uncover the strategies, technologies and operating models defining the next era of customer contact.
This is where the industry’s biggest challenges meet practical solutions — and where the next generation of customer contact takes shape.
Voices That Will Shape the Conversation at #CCWeekAU:
Alastair Glass
Crew Lead - Contact Centre Technology and Transformation
Commonwealth Bank
Leon Liveris
Head of Customer Operations (Contact Centre & Claims)
Compasscorp
Adam Nettheim
Chief Customer Officer
Commonwealth Superannuation Corporation
Matthew Wormald
Chief Superintendent, Commander Operational Communications
Fire and Rescue NSW
Michelle Wicky
Chief Customer Officer
Ausmed
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Matt Murdoch
Chief Customer Officer
Passport Card
Brooke McKenzie
Head of Service Centre
NTI - National Transport Insurance
Gabrijela Juel
General Manager - Domain Workflow Solutions
Domain
Kevin Watts
General Manager: Health Concierge
Australian unity
Syed Ahmed
Head of Customer Engagement Platforms
P&N Bank
Christopher Douglas
Director Member Experience
Accor
Casie Michael
Member Support, Service & Solutions Head
Bank First Corp
Sue Coe
Head of Operations
Red Health
Matt Penman
Executive Leader - Contact Centre Operations
Residential Tenancies Authority
Joseph Linnestad
Head of Service Delivery
CPA Australia
Kate Dalton
Chief Customer Officer
Compass Education
Ben Coughlin
Executive Leader Customer Care, Recovery and Disruption
Qantas
Muneeb Ekhlaque
Head of Customer Service
Samsung
At CCW 2027 You Will Experience:
100+ Speakers
An unmatched powerhouse line-up driving ideas, innovation, and real-world transformation
Meet. Match. Connect. 1-2-1
Meetings at CCW ANZ
Australia’s Largest Customer Contact Event
Connection Elevated
The Unmissable Social Experience of CCW ANZ
Twice the Audience. Twice the Opportunity.
The Most Senior Gathering of Contact Centre Leaders in ANZ
Why Sponsor CCW ANZ 2027
CCW ANZ brings together the region’s most senior customer contact leaders actively transforming service, operations and technology.
This is the platform where partnerships are built and investment decisions are shaped.
"Strong energy across CCW ANZ 2026, with plenty of focus on how AI is starting to shape the future of customer contact — and what that looks like in practice for organisations today." Fusion5
This is the platform where partnerships are built and investment decisions are shaped.
"Strong energy across CCW ANZ 2026, with plenty of focus on how AI is starting to shape the future of customer contact — and what that looks like in practice for organisations today." Fusion5
Check Out The Stellar Line Up of Attendees At CCW
THE #CCWEEKAU DIFFERENCE
The Future of Contact Designed For You
Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.
Digital Engage. Don't Just Attend.
Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.
Sydney Energy. National Impact.
CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.
The Tech,Tools & Partners You Need.
CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place. Touch it. Test it. Find what fits - faster.
Event Sponsors
A Five Star Event! See what our attendees are saying:
CCW: Shaping the Future of Customer Contact.
From standing-room-only sessions and honest leadership conversations to game-changing ideas around AI, workforce transformation, customer experience and contact centre innovation, this year’s event brought the industry together in a big way.
A true highlight of the event was Adam Gilchrist’s leadership keynote, where one of Australia’s most respected sporting leaders shared powerful lessons on performance, resilience, teamwork and leading under pressure — leaving the audience inspired long after he left the stage.
