50+

REVOLUTIONARY
SPEAKERS

35+

hours cutting
 edge content

22+

interactive
sessions

5

black mirror
disruption clinics

#1

Contact centre innovation event

Reimagining The Future of Customer Contact Strategies in the Post Pandemic Era 

Transform your Contact Centre journey from collision to innovation

CCW Disrupt will be the innovation event of 2021, guiding you in developing a customer contact strategy flexible enough to handle any wave of disruption
. Benchmark against leading organisations that have successfully pivoted their customer strategy and navigated operational change so you too can become innovators shaping customer contact.

Join us and attend in the format of your choice! With over 50 revolutionary speakers and the ability to attend either in-person or virtually, CCW Disrupt will change the game of everything you once knew about customer contact!

RESET, REFLECT & REDEFINE @ #CCWDisrupt

Benchmark Against 50+ Industry Leaders

speaker name

Stephen Dargan

Head of Contact Centres

Bankwest

speaker name

Sarah Clark

Managing Director

Intrepid Travel

speaker name

Colin Crowley

Vice President of CustomerExperience

Freshly (USA)

speaker name

Tommy Tziris

Global Head of Contact Centres

Optus

speaker name

Slade Sherman

Chief Customer Officer

iSelect

speaker name

Sandy McIntosh

General Manager of Member Service Delivery

RACV

What is CCW Disrupt? 

THE FIRST EVENT OF ITS KIND

Focusing on disruption proof and innovation thinking there is no other event for contact centre leaders to discuss ground-breaking strategies and set the “new norms” for their organisations!

AN INNOVATION EVENT LIKE NO OTHER

Through dynamic formats we’ll help you unlock critical thinking with your peers to reimagine future models to engage in critical conversations that will shape your contact centre roadmap!

LIMITED PASSES, TOTAL ACCESS

We are limiting passes to two per contact centre to provide a breadth of inputs and benchmarking. For those who participate you will have In-Person Virtual and On-Demand
access to every single session!

Testimonals

Driving The Future Workforce

Join us as we discuss the future workforce with industry leaders today and where we envision our people, process and technology moving forward.

Resilient, Disruption-Proof Frameworks

If 2020 taught us anything, we are nothing without a resilient operating strategy. Learn new ways to create the ultimate operating environment that is flexible yet durable enough to withstand any level of disruption!

The Journey To Experience Centres

Without our customers, we are nothing. Come together and discuss how we can shift experiences and have our customers spearhead change, no matter the times!

UNFORGETTABLE EXPERIENCES