The Leading Contact Centre Event in the Southern Hemisphere

Name: Customer Contact Week Disrupt 2021
Start: 2021-02-23
End: 2021-02-26

23 - 26 February, 2021 | Doltone House Jones Bay Wharf, Sydney & Virtual

PURCHASE PASS

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Reimagining The Future of Customer Contact Strategies in the Post Pandemic Era

Transform your Contact Centre journey from collision to innovation!

CCW Disrupt will be the innovation event of 2021, guiding you in developing a customer contact strategy flexible enough to handle any wave of disruption. Benchmark against leading organisations that have successfully pivoted their customer strategy and navigated operational change so you too can become innovators shaping customer contact.

Join us and attend in the format of your choice! With over 50 revolutionary speakers and the ability to attend either in-person or virtually, CCW Disrupt will change the game of everything you once knew about customer contact!

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Driving The Future Workforce to Improve Retention by 30%!

Learn how to improve employee retention by over 30% through new agent experience programs! Join us as we discuss the future workforce with industry leaders today and where we envision our people, process and technology moving forward.

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Creating a Resilient, Disruption-Proof Framework at Volkswagen

Hear how Volkswagen reduced cost by 30% through creating on offshoring strategy in NZ. If 2020 taught them anything, businesses are nothing without a resilient operating strategy. Learn new ways to create the ultimate operating environment that is flexible yet durable enough to withstand any level of disruption!

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The Journey To Experience Centres and Increase NPS by up to 50%

Gain insight into new-age strategies, including how Bankwest designed an OPEX program that helped to increase their NPS. Come together and discuss how we can shift experiences and have our customers spearhead change, no matter the times!

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Benchmark Against 50+ Industry Leaders

Stephen Dargan

Head of Contact Centres

Bankwest

Sarah Clark

Managing Director

Intrepid Travel

Colin Crowley

Vice President of CustomerExperience

Freshly (USA)

Tommy Tziris

Global Head of Contact Centres

Optus

Slade Sherman

Chief Customer Officer

iSelect

Sandy McIntosh

General Manager of Member Service Delivery

RACV

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RESET, REFLECT & REDEFINE @ #CCWDisrupt

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50+

REVOLUTIONARY
SPEAKERS

35+

hours cutting
edge content

22+

interactive
sessions

black mirror
disruption clinics

Contact centre innovation event

What is CCW Disrupt?

THE FIRST EVENT OF ITS KIND

Focusing on disruption proof and innovation thinking there is no other event for contact centre leaders to discuss ground-breaking strategies and set the “new norms” for their organisations!

AN INNOVATION EVENT LIKE NO OTHER

Through dynamic formats we’ll help you unlock critical thinking with your peers to reimagine future models to engage in critical conversations that will shape your contact centre roadmap!

LIMITED PASSES, TOTAL ACCESS

We are limiting passes to two per contact centre to provide a breadth of inputs and benchmarking. For those who participate you will have In-Person Virtual and On-Demand
access to every single session!

Testimonals

"A dynamic contact centre conference with quality speakers delivering relevant information. It was the best I have been to."

"My experience was incredibly valuable. I’ve recommended someone to attend from my business annually."

"Was great to hear the innovative things other companies are putting in place and talking to vendors and the technology they have to offer."

"Very well organised event with fantastic access to decision makers from across the contact centre industry."

Help Spread the Word and Starting Earning Rewards

Our mission at CCW is to share the latest innovative thinking with as many contact centre professionals in the Australia and New Zealand market as possible.

We'd like you to help us grow our community and we'll reward you for your support!

When you sign up to our rewards program, you will receive a unique referral link that you can share with your network of ANZ based contact centre professionals.

Join the rewards program now