18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
CCW ANZ 2026: Bigger. Bolder. Beyond. The Future of Contact: Seamless, Intelligent, Deeply Human
We are heading to Sydney’s iconic Randwick Racecourse - bringing fresh energy, new voices, and reimagined ways to connect. As the region’s most powerful platform for contact centre, CX, and digital service transformation, CCW ANZ delivers the scale, insight, and community momentum built for a new era.
Across every session, conversation, and experience, we’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action - and where the future of contact comes into focus.
Discover CCW 2026 – the ultimate destination for customer contact leaders.
Across every session, conversation, and experience, we’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action - and where the future of contact comes into focus.
Discover CCW 2026 – the ultimate destination for customer contact leaders.
Starting the Next Decade Strong: Why CCW?
70+ Early Confirmed Speakers
An unmatched powerhouse line-up driving ideas, innovation, and real-world transformation
Celebrity Leadership Keynote
A show-stopping keynote bringing world-class leadership lessons to the CCW stage — followed by an exclusive meet-and-greet opportunity.
Connection Elevated: The Unmissable Social Experience of CCW ANZ
An expanded program of awards, VIP lunches, live demonstrations, and curated networking experiences.
Meet. Match. Connect. 1-2-1 Meetings at CCW ANZ
Exclusive, pre-scheduled meetings that connect solution providers with senior decision-makers - limited places ensure every conversation counts.
We’re Off to the Races – CCW ANZ 2026 Arrives at Randwick!
CCW ANZ hits a new stride at Randwick — an iconic setting for a fresh experience where the race for better customer connection finds its perfect course
Australia’s Largest Customer Contact Event
A record-breaking gathering of CX, contact, and operations leaders from every major sector - driving the conversations, innovations, and connections shaping the future of customer experience.
The Most Senior Gathering of Contact Centre Leaders in ANZ
Connect with the decision-makers shaping strategy, technology, and customer contact for Australia’s largest organisations.
Twice the Audience. Twice the Opportunity.
This year, CCW ANZ and GovCC come together for one dynamic experience - connecting CX, contact centre, and service delivery leaders from across Australia’s enterprise and government sectors.
And They’re Off! The Race Toward CX Excellence Begins at CCW
Jacky Karam
Contact Centre Manager
P&N Bank
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Toby Ellis
Head of Customer Success
AMP
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Matt Murdoch
Chief Customer Officer
Passport Card
Kristina Pushik
Contact Center Manager
Bingo Industries
Cara Pring
Digital and Customer Experience Director
Winc Australia
Sue Coe
Client Services Manager
Red Health
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
Brooke McKenzie
Service Center Manager
NTI - National Transport Insurance
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Taimoor Khan
Customer Experience Director
Mad Paws
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Eleni Miller
General Manager of Customer Service and Business Support
APT Travel Group
Eleni Don
Head of Centre of Operational Excellence
Racv
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Kirsty Robinson
Customer Experience Director
TAFE SA
Telena Thompson
Associate Director Student Experience
University of the Sunshine Coast
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Vivienne Manapsal
Customer Experience Manager
Royal Canin
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Andrew Cass
Executive Manager - Customer Solutions
Australian Unity
Cherie Cameron
Workforce Optimisation Head
RACV
Damian Purvis
Customer Service Lead
Meridian Energy
Greg Hodge
Head of Customer Connect
Johns Lyng Group
MD Kabir
Group Customer Experience Manager
Sutton Tools
Melissa Sutton
Head of Customer Experience Centres
Allianz
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Rachel Lane
Head of Customer Support
The Lottery Office
Lisa Nassif
Contact Centre Manager - Sales
nib health funds
Marie Andriopoulos
Manager Customer Service and Experience
Vetasses
Wes Self
Chief Operating Officer
GMHBA
Renee Moore
Head of Customer Service
Bega Group
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Rebecca Pacey
Chief People & Transformation Officer
Infinite Care
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
BECOME A CCW SPONSOR
Engage the leaders. Elevate your brand. Shape what’s next.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Position yourself as a strategic partner - not just a provider. Sydney 2026. New city. New energy. Unmissable opportunity.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Position yourself as a strategic partner - not just a provider. Sydney 2026. New city. New energy. Unmissable opportunity.
A New City for a New Era. Sydney 2026: Designed for Impact
For the first time ever, CCW ANZ heads to Sydney - kicking off a bold new era of national rotation. A new city means new connections, fresh energy, and greater access to the region’s most influential customer and contact leaders. Be where the future of contact takes shape.
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW!
THE #CCWEEKAU DIFFERENCE
The Future of Contact Designed For You
Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.
Digital Engage. Don't Just Attend.
Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.
Sydney Energy. National Impact.
CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.
The Tech,Tools & Partners You Need.
CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place. Touch it. Test it. Find what fits - faster.
Check out highlights from
previous edition!
What’s Your Unique Contact Centre Superpower?
These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!
A Five Star Event! See what our attendees are saying:
2026 Sponsors and Partners Include
2026 EVENT PARTNERS
Supporting Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
