18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Exclusive to CCW 2026!
IN CONVERSATION WITH ADAM GILCHRIST: MASTERING THE GAME OF LEADERSHIP AND PERFORMANCE
IN CONVERSATION WITH ADAM GILCHRIST: MASTERING THE GAME OF LEADERSHIP AND PERFORMANCE
When the stakes are high and the spotlight never fades, true leadership is revealed.
Adam Gilchrist — one of the most admired cricketers of all time, record-breaking wicketkeeper-batsman, and Vice-Captain of Australia’s most dominant sporting era — joins CCW 2026 for a rare and exclusive conversation on leadership, performance, and the mindset of champions.
With untold stories from the dressing room, lessons from the field, and a live audience Q&A, this session promises an unforgettable mix of motivation, honesty, and humour — leaving every CCW attendee fired up to lead, perform, and play their best game.
This is an unmissable moment. One stage. One morning. One legend. Only at CCW 2026.
CCW ANZ 2026: Bigger. Bolder. Beyond. The Future of Contact: Seamless, Intelligent, Deeply Human
We are heading to Sydney’s iconic Randwick Racecourse - bringing fresh energy, new voices, and reimagined ways to connect. As the region’s most powerful platform for contact centre, CX, and digital service transformation, CCW ANZ delivers the scale, insight, and community momentum built for a new era.
Across every session, conversation, and experience, we’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action - and where the future of contact comes into focus.
Discover CCW 2026 – the ultimate destination for customer contact leaders.
Across every session, conversation, and experience, we’ll explore how AI, automation, workforce innovation, and human-centred design are redefining how organisations serve and connect. From enterprise to essential services, Customer Contact Week ANZ is where leaders turn strategy into action - and where the future of contact comes into focus.
Discover CCW 2026 – the ultimate destination for customer contact leaders.
Starting the Next Decade Strong: Why CCW?
70+ Early Confirmed Speakers
An unmatched powerhouse line-up driving ideas, innovation, and real-world transformation
Leadership Keynote from Adam Gilchrist
Share a handshake. Snap a photo. Feel the energy as Gilly connects with attendees. This isn’t just a meet-and-greet, it’s a moment of connection, inspiration, and pure CCW magic.
Connection Elevated: The Unmissable Social Experience of CCW ANZ
An expanded program of awards, VIP lunches, live demonstrations, and curated networking experiences.
Meet. Match. Connect. 1-2-1 Meetings at CCW ANZ
Exclusive, pre-scheduled meetings that connect solution providers with senior decision-makers - limited places ensure every conversation counts.
We’re Off to the Races – CCW ANZ 2026 Arrives at Randwick!
CCW ANZ hits a new stride at Randwick — an iconic setting for a fresh experience where the race for better customer connection finds its perfect course
Australia’s Largest Customer Contact Event
A record-breaking gathering of CX, contact, and operations leaders from every major sector - driving the conversations, innovations, and connections shaping the future of customer experience.
The Most Senior Gathering of Contact Centre Leaders in ANZ
Connect with the decision-makers shaping strategy, technology, and customer contact for Australia’s largest organisations.
Twice the Audience. Twice the Opportunity.
This year, CCW ANZ and GovCC come together for one dynamic experience - connecting CX, contact centre, and service delivery leaders from across Australia’s enterprise and government sectors.
And They’re Off! The Race Toward CX Excellence Begins at CCW
Adam Gilchrist
Leadership Keynote
Cricket Australia
Jacky Karam
Contact Centre Manager
P&N Bank
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Toby Ellis
Head of Customer Success
AMP
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Matt Murdoch
Chief Customer Officer
Passport Card
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Rebecca Pacey
Chief People & Transformation Officer
Infinite Care
Wes Self
Chief Operating Officer
GMHBA
Cara Pring
Digital and Customer Experience Director
Winc Australia
Taimoor Khan
Director, Customer Experience
Mad Paws
Telena Thompson
Associate Director Student Experience
University of the Sunshine Coast
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Melissa Sutton
Head of Customer Experience Centres
Allianz
Renee Moore
Head of Customer Service
Bega Group
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Greg Hodge
Head of Customer Connect
Johns Lyng Group
Rachel Lane
Head of Customer Support
The Lottery Office
Sue Coe
Client Services Manager
Red Health
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
Brooke McKenzie
Service Center Manager
NTI - National Transport Insurance
Roy Hazelwood
Customer Contact Centre Manager
Anglicare Sydney
Hana Hellou
Customer Support Manager
Primo Foods
Vivienne Manapsal
Customer Experience Manager
Royal Canin
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Andrew Cass
Executive Manager - Customer Solutions
Australian Unity
Cherie Cameron
Workforce Optimisation Head
RACV
Damian Purvis
Engagement and Development Lead
Meridian Energy
MD Kabir
Group Customer Experience Manager
Sutton Tools
Lisa Nassif
Contact Centre Manager - Sales
nib health funds
Marie Andriopoulos
Manager Customer Service and Experience
Vetasses
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Eleni Miller
General Manager of Customer Service and Business Support
APT Travel Group
BECOME A CCW SPONSOR
Engage the leaders. Elevate your brand. Shape what’s next.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Position yourself as a strategic partner - not just a provider. Sydney 2026. New city. New energy. Unmissable opportunity.
CCW ANZ 2026 is where Australia’s most influential contact centre decision-makers converge - and your opportunity to be at the heart of it. As a sponsor or exhibitor, you’ll gain access to a curated, high-value audience of senior leaders from enterprise, essential services, and high-growth sectors - all actively investing in the future of customer contact.
Position yourself as a strategic partner - not just a provider. Sydney 2026. New city. New energy. Unmissable opportunity.
A New City for a New Era. Sydney 2026: Designed for Impact
For the first time ever, CCW ANZ heads to Sydney - kicking off a bold new era of national rotation. A new city means new connections, fresh energy, and greater access to the region’s most influential customer and contact leaders. Be where the future of contact takes shape.
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW!
THE #CCWEEKAU DIFFERENCE
The Future of Contact Designed For You
Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.
Digital Engage. Don't Just Attend.
Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.
Sydney Energy. National Impact.
CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.
The Tech,Tools & Partners You Need.
CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place. Touch it. Test it. Find what fits - faster.
The Industry's Most Exciting Night of the Year!
The 2026 CCW Excellence Awards Night promises to be bigger and better, celebrating the brightest minds and most innovative companies in the customer contact industry.
Taking place on March 18th, 2026, this prestigious evening will shine a spotlight on the teams and individuals who are driving the future of customer experience (CX) and redefining excellence in the contact centre space.
From award-winning contact centers to ground breaking technological innovations, the night will showcase the exceptional talent, leadership, and dedication that are shaping the next era of CX transformation. Join us as we honor the pioneers pushing the boundaries of customer contact and celebrate their remarkable achievements
Check out highlights from
previous edition!
What’s Your Unique Contact Centre Superpower?
These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!
A Five Star Event! See what our attendees are saying:
2026 Sponsors and Partners Include
2026 EVENT PARTNERS
2026 EVENT PARTNERS
Supporting Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
