22-23 March 2027 | Royal Randwick Racecourse, Sydney Australia

The Future of Customer Experience, Contact Centres and Intelligent Customer Service

The premier ANZ platform where customer contact leaders shape the future of service and experience.

Name: Customer Contact Week Australia and New Zealand
Start: 2027-03-22
End: 2027-03-23

DELEGATE PASS

SPONSORSHIP PROSPECTUS

AGENDA 2027

At CCW 2027 You Will Experience:

60+ Speakers
An unmatched powerhouse line-up driving ideas, innovation, and real-world transformation

Meet. Match. Connect. 1-2-1
Meetings at CCW ANZ

Australia’s Largest Customer Contact Event

Connection Elevated
The Unmissable Social Experience of CCW ANZ

Twice the Audience. Twice the Opportunity.

The Most Senior Gathering of Contact Centre Leaders in ANZ

LEARN MORE

Voices That Will Shape the Conversation at #CCWeekAU:

Alastair Glass

Crew Lead - Contact Centre Technology and Transformation

Commonwealth Bank

Leon Liveris

Head of Customer Operations (Contact Centre & Claims)

Compasscorp

Adam Nettheim

Chief Customer Officer

Commonwealth Superannuation Corporation

Matthew Wormald

Chief Superintendent, Commander Operational Communications

Fire and Rescue NSW

Michelle Wicky

Chief Customer Officer

Ausmed

Alicia George

Head of Customer Care ANZ

Lifehealthcare

Matt Murdoch

Chief Customer Officer

Passport Card

Brooke McKenzie

Head of Service Centre

NTI - National Transport Insurance

Gabrijela Juel

General Manager - Domain Workflow Solutions

Domain

Kevin Watts

General Manager: Health Concierge

Australian unity

Syed Ahmed

Head of Customer Engagement Platforms

P&N Bank

Christopher Douglas

Director Member Experience

Accor

Casie Michael

Member Support, Service & Solutions Head

Bank First Corp

Sue Coe

Head of Operations

Red Health

Matt Penman

Executive Leader - Contact Centre Operations

Residential Tenancies Authority

Joseph Linnestad

Head of Service Delivery

CPA Australia

Kate Dalton

Chief Customer Officer

Compass Education

Ben Coughlin

Executive Leader Customer Care, Recovery and Disruption

Qantas

Muneeb Ekhlaque

Head of Customer Service

Samsung

VIEW ALL SPEAKERS

Customer Contact Week ANZ 2027

Customer Contact Week ANZ 2027: Shaping the Future of Customer Experience

Customer Contact Week (CCW) ANZ 2027 brings together the region’s leading customer experience (CX) executives, contact centre leaders and customer service professionals to shape the future of customer contact and turn strategic ambition into measurable business results.

Artificial intelligence (AI) is moving rapidly from experimentation to enterprise-wide adoption. Intelligent automation is transforming contact centre operations, workforce models are evolving, and omnichannel customer engagement strategies are being redefined around speed, personalisation and meaningful human connection.

As customer expectations continue to rise, customer contact leaders face growing pressure to improve customer experience, reduce cost to serve, optimise contact centre performance and build stronger, more valuable customer relationships.

CCW ANZ 2027 provides a platform for senior decision-makers to explore the latest customer experience trends, benchmark contact centre performance and discover the strategies, technologies and operating models driving customer service transformation across Australia and New Zealand.

From AI-powered customer service and contact centre automation to workforce transformation, operational excellence and digital customer experience, CCW ANZ connects industry leaders with the insights and innovations needed to navigate an increasingly complex customer contact landscape.

This is where the industry's biggest challenges meet practical solutions, where technology meets human connection, and where the next generation of customer experience and contact centre leadership takes shape.

Download 2027 Event Guide

Why Sponsor Customer Contact Week ANZ 2027

Customer Contact Week ANZ 2027 connects sponsors with the region’s most influential customer experience executives, contact centre leaders and customer service decision-makers who are actively investing in AI, automation, digital transformation and next-generation customer contact solutions.

Position your brand at the forefront of customer experience and contact centre innovation. Build relationships with senior decision-makers, showcase your solutions to an engaged industry audience and create opportunities to influence technology investments, shape strategic partnerships and accelerate business growth.

From AI-powered customer service and contact centre automation to workforce optimisation and omnichannel engagement, CCW ANZ provides a platform to demonstrate how your solutions can help organisations improve customer experience, enhance operational performance and reduce cost to serve.

More than a sponsorship opportunity, CCW ANZ is where technology providers and industry leaders connect to shape the future of customer contact.

"Strong energy across CCW ANZ 2026, with plenty of focus on how AI is starting to shape the future of customer contact — and what that looks like in practice for organisations today." Fusion5

Download sponsorship prospectus

THE #CCWEEKAU DIFFERENCE

The Future of Contact Designed For You

Every session, format, and experience is built to deliver what matters most to Customer Contact leaders: smart ideas, real solutions, and connections that count.

Digital Engage. Don't Just Attend.

Forget passive listening. At CCW, you’ll workshop, debate, network, and problem-solve with the best in the business - across panels, think tanks, boardrooms, and discussion groups.

Sydney Energy. National Impact.

CCW 2026 lands in Sydney for the first time - bringing together fresh faces, new perspectives, and a nationwide community of change-makers.

The Tech,Tools & Partners You Need.

CX is evolving fast - and CCW is your shortcut to the smartest solutions. From AI to automation, journey platforms to workforce tools, meet the best vendors, see the tech in action, and compare it all in one place. Touch it. Test it. Find what fits - faster.

A Five Star Event! See what our attendees are saying:

"What a great CCW event we had in March in ANZ with customers, vendors and partners sharing their contact center stories and building great connections. I left many customers inspired on how the Microsoft's agentic AI workforce in our Dynamics 365 Contact Center (CCaaS) can transform your stakeholder engagements and omnichannel adoption."

"Two exceptional days at CCW ANZ 2026 in Sydney. It was a privilege to connect with so many forward-thinking organisations bringing fresh perspectives on transforming the contact centre into an experience centre."

"CCW was a fantastic event. The conversations challenged us to think differently — AI is moving fast, but the real risk is scaling existing fragmentation instead of fixing it."

"The insights from CCW were genuinely powerful. Hearing Adam Gilchrist speak about culture, resilience and leadership under pressure gave us so much to take back into the workplace."

"CCW ANZ 2026 was energising from start to finish. The panels reinforced a powerful truth — you don't always need major investment to make an impact. Small, thoughtful system improvements can remove friction and create real change."

CCW: Shaping the Future of Customer Contact.

From standing-room-only sessions and honest leadership conversations to game-changing ideas around AI, workforce transformation, customer experience and contact centre innovation, this year’s event brought the industry together in a big way.

A true highlight of the event was Adam Gilchrist’s leadership keynote, where one of Australia’s most respected sporting leaders shared powerful lessons on performance, resilience, teamwork and leading under pressure — leaving the audience inspired long after he left the stage.

VIEW 2026 POST SHOW REPORT