Learn how to improve employee retention by over 30% through new agent experience programs! Join us as we discuss the future workforce with industry leaders today and where we envision our people, process and technology moving forward.
Hear how Volkswagen reduced cost by 30% through creating on offshoring strategy in NZ. If 2020 taught them anything, businesses are nothing without a resilient operating strategy. Learn new ways to create the ultimate operating environment that is flexible yet durable enough to withstand any level of disruption!
Gain insight into new-age strategies, including how Bankwest designed an OPEX program that helped to increase their NPS. Come together and discuss how we can shift experiences and have our customers spearhead change, no matter the times!
Benchmark Against 50+ Industry Leaders
Head of Contact Centres
Vice President of CustomerExperience
Global Head of Contact Centres
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Contact centre innovation event
"A dynamic contact centre conference with quality speakers delivering relevant information. It was the best I have been to."
"My experience was incredibly valuable. I’ve recommended someone to attend from my business annually."
"Was great to hear the innovative things other companies are putting in place and talking to vendors and the technology they have to offer."
"Very well organised event with fantastic access to decision makers from across the contact centre industry."