In Conversation With Adam Gilchrist: Mastering The Game Of Leadership And Performance

When the stakes are high and the spotlight never fades, true leadership is revealed.

Adam Gilchrist, one of the most admired cricketers of all time, record-breaking wicketkeeper-batsman, and Vice-Captain of Australia’s most dominant sporting era, joins CCW 2026 for a rare and exclusive conversation on leadership, performance, and the mindset of champions.

Across three World Cup victories and countless unforgettable innings, Gilchrist redefined what it means to perform under pressure and lead with integrity.

In this inspiring, behind-the-scenes session, he shares how to:

• Build and sustain a high-performance culture where every individual feels part of the win
• Lead through scrutiny, challenge, and change, staying grounded while the world is watching
• Unlock the mental resilience needed to thrive at the top
• Balance ambition, teamwork, and authenticity in moments that define careers

With untold stories from the dressing room, lessons from the field, and a live audience Q&A, this session promises an unforgettable mix of motivation, honesty, and humour that will leave every CCW attendee fired up to lead, perform, and play their best game.

This is an unmissable moment. One stage. One morning. One legend. Only at CCW 2026.

Plus!! Only at CCW 2026: Your Moment to Meet Adam Gilchrist

Experience a moment that defines CCW 2026.

As you refuel and reconnect in the expo, you’ll have the rare opportunity to meet Adam Gilchrist, cricketing icon, world champion, and one of Australia’s most respected leaders.

Share a handshake. Snap a photo. Feel the energy as Gilly connects with attendees, shares stories, and inspires new thinking on leadership, teamwork, and performance.

This isn’t just a meet-and-greet. It’s a moment of connection, inspiration, and pure CCW magic.

Why This Matters for CX Leaders

Just like elite sport, today’s contact centres demand precision, teamwork, and resilience. Adam Gilchrist’s keynote perfectly captures the mindset modern CX leaders need to thrive, balancing performance under pressure with authenticity and purpose.

For organisations striving to build high-performing teams, enhance customer trust, and lead through disruption, this conversation offers playbook-level insights that translate directly into business success.

Don’t Miss Customer Contact Week ANZ 2026

Join top CX and contact centre leaders for two days of strategy, innovation, and connection at Royal Randwick Racecourse, Sydney – March 18–19, 2026.

Register Now or Download the Event Guide to secure your place at the region’s most inspirational CX event.