Unlike any other CX conference in Australia

CCW is built on one simple principle: quality over quantity. Every session, every speaker, and every conversation is carefully curated to deliver actionable insight — not generic hype.

The Only CX Event in ANZ Focused on Real AI Impact

AI is no longer a buzzword — it’s a business reality. But not all “AI talks” are created equal.

At CCW ANZ 2026, you’ll hear real customer service case studies from organisations that have successfully integrated AI in customer service, contact centre automation, and CX transformation at scale.

From live demonstrations of AI in call centres to in-depth sessions on customer contact automation, data-driven personalisation, and CX workforce innovation, CCW showcases the technology that’s working today — not tomorrow’s promises.

This is where the customer contact AI revolution meets the human element that keeps service authentic, empathetic, and deeply human.

The CX Leaders Conference That Brings It All Together

Featuring 70+ confirmed speakers from Australia’s top organisations — including Allianz, Bega Group, TAFE SA, Megaport, Australian Unity, AMP, and the Australian Taxation Office — CCW ANZ 2026 unites the brightest minds in customer service innovation and CX leadership.

Key themes include:

• Future of CX and contact centres — evolving from operational support to strategic business drivers
• Digital service transformation — using data, automation, and empathy to enhance every interaction
• Customer contact technology — from AI chat to cloud platforms powering agility and scale
• CX automation and workforce innovation — empowering teams with tools and intelligence to serve smarter

Every year, CCW ANZ delivers the region’s most senior audience of CX directors, heads of contact centres, and customer service technology leaders — making it the definitive customer contact leaders summit in Australia and New Zealand.

Why CCW 2026 Is More Than a Conference

Beyond world-class sessions and keynotes, CCW ANZ is an experience. Network at VIP lunches, celebrate at the CCW Excellence Awards, and connect with peers through curated 1-2-1 meetings designed to spark lasting partnerships.

And yes — 2026 brings a show-stopping highlight: An exclusive leadership keynote and meet-and-greet with Adam Gilchrist, cricket legend and Australian icon, sharing lessons on performance, teamwork, and authentic leadership.

It’s more than a customer service conference 2026 — it’s where innovation meets inspiration.

Join the Future of Customer Contact

If you’re serious about the future of contact centres, CX automation, and AI-driven customer engagement, Customer Contact Week ANZ 2026 is the one event you can’t afford to miss.

Discover why it’s the only contact centres conference in ANZ that delivers quality insights, genuine connections, and proven results.

18–19 March 2026  |  Royal Randwick Racecourse, Sydney

VIEW EVENT AGENDA