The 5th Annual CCW Excellence Awards recognised and celebrated the achievements of organisations and their teams across Australian who are striving toward contact centre brilliance.

Judged by our esteemed Advisory Panel, it demonstrated the internal commitment to deploying innovative strategies that contribute to excellent service, and the promotion of an engaged culture that inspires staff to be active brand advocates.

In 2020, we recognised the best across five categories of Best in Class Contact Centre for Over and Under 100 Seats, Best Contact Centre Clture, Best Training & Development Program, Contact Centre Leader of the Year and Best in CX Transformation.

Congratulations to all!