Digital customer experience technologies have transformed drastically in recent years. No longer are cloud-based, omnichannel call centers a cost burden to organizations. Now they’re expected to generate revenue through cross-selling, ROI and cost avoidance.
In a recent analysis performed by Nemertes Research, the ROI of upgrading contact center platforms came in many forms — from improved customer ratings and increased sales to subscription savings and operational cost savings.
With the right cloud-based partner, you can achieve savings beyond traditional ROI expectations.
In the following pages, we’ll introduce you to four instances when organizations made money by spending money after investing in their digital customer experience technology.
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