When: Thursday, 26th August 2021

Duration: 9:30am - 11:00 pm AEST

Register: Reserve your complimentary pass below.  

Before we kick off CCW Australia & NZ on the Gold Coast, join us for a free-to-attend virtual focus day where we talk to some of the leading speakers who will be part of our Customer Contact Week this October. 

Join us as we talk through how we can build an effective channel management approach to drive your customer service strategy, and what the future of agent interactions will be moving forward!

Topics to look out for!

• Training teams on customer loyalty in order to improve satisfaction scores
• Collaborating with sales and marketing to review channel management strategies for customer retention
• People management: How do we link our agents and upskill them in the wake of digital change
• Delving into procurement and training AI-powered solutions
• Working with IT and digital to ensure your strategy aligns with business initiatives

Meet Your Speakers

• Richard Spencer, Chief Experience Officer, Business Australia
• Adam Geneave, Chief Customer Officer, Air Asia
• Sandy McIntosh, General Manager Customer Service, RACV
• Lyndon Summers, Product Owner, Open Universities
• Antoine Casgrain, General Manager Contact Centres, Kincare
• Lauren Reid, Manager of Member Services, ESSuper

Proudly Sponsored By: