Payments automation is not the first thing that comes to mind when thinking about customer care. In fact, automation seems like the opposite of approachable and empathetic customer-service staff. We want more people on the other side of the line – not more automation.
There’s no shortage of predictions about Cloud adoption and for many organisations it is just a matter of time rather than a question still to be answered. These organisations are already under direction from senior executives to prepare for a move – if they haven’t migrated already.
However, others are still researching, and need to clearly understand and demonstrate the benefits so that a final decision can be made.
Moving your contact centre to the Cloud is a logical step for many organisations, but decision-makers are still facing negativity about this option. While some of the advantages are now well-proven and accepted, other circulating information is unfounded or contradictory and has led to misconceptions and uncertainty. This eBook from Enghouse can help you separate the facts from fiction.
Believe technology solutions should add value and be useful to every member of your team?
That is why Knosys built KIQ Cloud - for your business - for everyone.
View the Knosys online flipbook for a preview on how you can:
- Increase employee engagement by providing a recognisable platform for creation and collaboration
- Capture the knowledge of subject matter experts, share learnings on improvements to processes, provide access to approved organisational knowledge
- Empower your team with living content, easily accessed through an intuitive interface
Technological disruption and the global nature of the business world is changing the way we work. One key trend that today’s Customer Service leaders are embracing is the idea of responsive workplaces, and in the process, setting themselves up to thrive rather than simply survive.
A recent report on the digital workplace from consulting firm Deloitte says that the key to success in the modern workplace “lies in the effective implementation of a digital workplace strategy capable of driving true cultural change”.
This eBook makes the case for introducing agency and agility to your workplace, and suggests how you can implement a digital workplace strategy and culture that is embraced by management, staff and customers alike.
Speed Your Digital Transformation by Developing on an Open Customer Experience Platform