CCW 2020 Event Partners

Supporting Partner

Customer Service Institute of Australia (CSIA)

Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people... Read More

Media Partners

CCW Digital

CCW Digital is the global online community and research hub for more than 150,000 customer contact professionals.With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from... Read More

CX Network

At the CX Network you can share ideas, best practice and solutions for those in the market who have the greatest customer experience and management challenges. Through online offerings you can ensure your brand is exposed to high level decision makers who have a need for solutions like yours. We... Read More


Established brands need to innovate and re-invent themselves to compete in a rapidly changing business and consumer environment. CXFocus is for executives and managers, who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports,... Read More


CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month. Read More

PS Alerts

PS Alerts website has been specifically designed as an ‘Events Site’ to attract attention from Public Sector Employees at Federal and State level.  The content is about or directly sourced from entities that offer services to the Public Sector.  As a result, the reader will notice a high proportion of... Read More

PS News

PS News is an online newspaper packed with news and other information designed to inform, entertain and challenge the professional staff of public sector organisations around the nation.PS News is totally independent of Government, union or political influence and is compiled and updated by journalists in Canberra and other capital... Read More