18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Alexandra Craggs
CX Portfolio Director IQPCCCWinter Day One: Wednesday, August 13
9:00 AM IQPC Opening Address |
2:50 PM Panel Discussion | Enhancing Workforce Utilisation: Balancing Remote and Office Workforces
In today's dynamic work environment, balancing remote and office workforces is crucial for optimizing contact centre operations and effective workforce planning. This panel will explore the benefits, challenges, and best practices for integrating remote and in-office teams seamlessly, ensuring high productivity and employee satisfaction while aligning with strategic workforce planning goals. Attendees will gain insights into strategies for seamless communication and collaboration, leveraging technology to support hybrid work models, and managing performance and engagement across diverse work settings.
Check out the incredible speaker line-up to see who will be joining Alexandra.
Download The Latest Agenda
