25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Carl Gribble
Member Experience Design Manager
RACQ
Check out the incredible speaker line-up to see who will be joining Carl.
Download The Latest AgendaConference Day Two: Friday 28 February 2020
Friday, February 28th, 2020
11:05 AM Reimagining the Customer Experience within Quality Assurance: How Can QA Teams Leverage Design Thinking for a Holistic CX Strategy
- How do we utilize quality assurance for more than just compliance purposes to train and develop internal teams
- Providing a holistic customer strategy through the implementation of design thinking principles
- Leveraging internal stakeholders and departments within the wider business to provide an effective customer delivery strategy