25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Carl Gribble, Member Experience Design Manager at RACQ

Carl Gribble


Member Experience Design Manager
RACQ

Check out the incredible speaker line-up to see who will be joining Carl.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Reimagining the Customer Experience within Quality Assurance: How Can QA Teams Leverage Design Thinking for a Holistic CX Strategy

  • How do we utilize quality assurance for more than just compliance purposes to train and develop internal teams
  • Providing a holistic customer strategy through the implementation of design thinking principles 
  • Leveraging internal stakeholders and departments within the wider business to provide an effective customer delivery strategy