4-5 March, 2026 | Sydney, Australia
Where Real Engagement Meets Real Opportunity
Craig Mendel
Senior Manager - IT Customer Experience Uniting
CCWinter Day Two: Thursday, August 14
9:05 AM Panel Discussion | Employee Experience & Customer Experience: Balancing the Two for Excellence
Achieving excellence requires a harmonious balance between employee experience and customer experience. This panel will explore strategies for fostering a positive workplace environment that empowers employees while simultaneously enhancing customer satisfaction. Attendees will gain insights into aligning employee engagement initiatives with customer-centric goals, with key takeaways including practical approaches to creating a supportive culture, boosting productivity, and driving superior business outcomes.
Check out the incredible speaker line-up to see who will be joining Craig.
Download The Latest Agenda
