Craig Mendel

Craig Mendel

Senior Manager of Information Technology and Customer Experience Uniting
Craig Mendel

Customer Contact Week ANZ 2026 - Day Two

11:50 AM Uniting Case Study & Live Demo | Introducing Jeanie

In this session, Craig Mendel at Uniting will share insights from the launch of Jeanie, their AI-powered, customer-facing bot transforming operations. Discover the impact she has had on the customer experience and contact centre.


Key Takeaway - Discover practical insights from Uniting’s launch of Jeanie, including lessons learned and measurable impact on service delivery.

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda