18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Craig Mendel
Senior Manager of Information Technology and Customer Experience Uniting
Customer Contact Week ANZ 2026 - Day Two
11:50 AM Uniting Case Study & Live Demo | Introducing Jeanie
In this session, Craig Mendel at Uniting will share insights from the launch of Jeanie, their AI-powered, customer-facing bot transforming operations. Discover the impact she has had on the customer experience and contact centre.
Key Takeaway - Discover practical insights from Uniting’s launch of Jeanie, including lessons learned and measurable impact on service delivery.
Check out the incredible speaker line-up to see who will be joining Craig.
Download The Latest Agenda
