Daniel Cooper

Channel Lead – Customer Services Spark NZ

23 FEBRUARY 2021: VIRTUAL DAY 1

Tuesday, February 23rd, 2021

1:00 PM How Spark NZ is breaking down Retail and Contact Centre silos to establish a Unified Front Line

Daniel Cooper, Digital Channels Lead, will present how the team at Spark NZ continue to shift their operating behaviours to maintain engaged and productive team members every step of the way.


By creating a customer-driven ambition, learn how they’re working to create a culture where the Unified Front Line Flows and Swarms to meet the customer’s need.

  • Transforming the role of Leaders
  • Establishing Generalists backed by digital tools & content vs Functional Specialists
  • X-Skilling at Scale
  • Using Digital tools to unlock Omni