Daniel Cooper, Digital Channels Lead, will present how the team at Spark NZ continue to shift their operating behaviours to maintain engaged and productive team members every step of the way.

By creating a customer-driven ambition, learn how they’re working to create a culture where the Unified Front Line Flows and Swarms to meet the customer’s need.

• Transforming the role of Leaders
• Establishing Generalists backed by digital tools & content vs Functional Specialists
• X-Skilling at Scale
• Using Digital tools to unlock Omni
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