Jay Norman

Jay Norman

Automotive Operations Manager Century Yuasa Batteries
Jay Norman

Customer Contact Week ANZ 2026 - Day Two

12:50 PM Panel Discussion | Humanising AI: How to Keep the Customer Connection Alive

Exploring where AI is helping the customer journey, where the human touch is still critical, and how to combine both effectively.


Key Takeaway - Learn how to strike the right balance between AI and human interaction to enhance customer experience without losing the personal touch.

Check out the incredible speaker line-up to see who will be joining Jay.

Download The Latest Agenda