Kerri McCaww

Head of Workforce Planning NIB

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020

11:05 AM Utilising Strategic Workforce Planning to Drive CX Initiatives within the Broader Organisation

  • Using the language of business process excellence to help organisations navigate scale, CX and cost challenges
  • Creating self-healing capabilities required for an organisation to embed operational excellence within the contact centre
  • Aligning people and strategy to optimise customer interactions and achieve higher results

Check out the incredible speaker line-up to see who will be joining Kerri.

Download The Latest Agenda