18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Laurence Fonsdituri
Head of Client Growth Noble Oak
Customer Contact Week ANZ 2026 - Day One
2:30 PM Interview | Reactive to Resourceful – Building Self-Sufficient, High-Impact CX Teams
A practical session exploring how to equip your CX team with high-impact skills to reduce dependency on Product and Tech, collaborate cross-functionally to drive revenue, and showcase CX wins to the C-suite to secure funding, gain recognition, and embed CX as a non-negotiable part of business success.
Key Takeaway - Discover practical strategies for cross-functional collaboration that drive revenue and embed CX as a critical business function.
3:20 PM Panel Discussion | From Insights to Impact: Turning Customer and Employee Voice into Real Change
Exploring how data, feedback, and frontline insights are being harnessed to drive transformation, innovation, and better outcomes for customers and staff alike.
Key Takeaway - Learn how to translate customer and employee insights into actionable strategies that drive transformation and measurable impact.
Customer Contact Week ANZ 2026 - Day Two
8:55 AM Chair’s Opening Remarks |
3:40 PM Chair’s Closing Remarks |
Check out the incredible speaker line-up to see who will be joining Laurence.
Download The Latest Agenda
