Leading over 2,000 people in 4 regions, Xero has seen their continuity hub expand over the past year, with 2 million people a month seeking support and advice from their internal agents.
So the question remains: How do we continue to grow in this new economy? According to Nigel Piper, the answer resides in our people. Research conducted by Xero reveal there’s a bottom line boost for businesses who invest in the wellbeing of their staff, in turn improving productivity and overall company earnings.
Nigel will reveal the work he and his team do to support their CX and Customer Service Agents, no matter the times.